 | Slumpy's Guarantee
100% Satisfaction on every item we sell! Slumpy's offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, contact Slumpy's within 30 days from the delivery of your item for an exchange or refund. |
Free Standard Ground Shipping on all orders over $300 within the contiguous US.
Discount will be applied automatically at checkout.
Kiln Purchases are not eligible for free shipping and are subject to additional shipping fees.
Sale promotions can not be combined with any other offer.
International Discount Program:
-10% off on all orders with a net invoice amount over $300
-20% off all orders with a net invoice amount over $500
*for international customers only
To receive International Discounts please enter code GLOBAL at checkout.
Large Sheet Glass Packaging Charges Apply To:
12" x 24"
24" x 24"
21" x 16"
Sheet Glass
Packaging Charge is $9.50 per box.
For your reference:
1 sheet of 24x24 glass is 4 sq ft.- Max Per Box 12 sq. feet
1 sheet of 12x24 glass is 2 sq. ft.- Max Per Box 6 sq. feet
1 sheet of 21x16 glass is 2.3 sq. ft. - Max Per Box 9.2 sq. feet
Packing Charges will not be waived during Free Shipping promotions.
You will be charge $9.50 per large sheet glass size.
Different sized large glass is packed in separate boxes
therefore a fee of $9.50 is charged per box
FAQ's
How do I return or exchange an item?
What if my package arrives and appears to be damaged?
How are items shipped?
How much do you charge for shipping?
What if an item is backordered?
How can I check status of my order?
What if it appears I'm missing items from my order?
What if my item is defective?
How long will it take to process my return or exchange?
If necessary, how will you refund my money?
What if the item was a gift and I don't have a receipt?
Who pays the shipping costs on a return?
Where should I ship my return?
How can I change my shipping address when placing an order online?
Do I have to be present when my order is delivered?
When will my order be delivered?
What if I accept delivery and then discover a problem or I wasn't there when it was delivered?
Pricing and Product Information
Limitations of Liability
How do I return or exchange an item?
Simply safely pack up the items you wish to return, and include a copy of your original invoice in with the package. Notate on the invoice whether you wish to exchange the item or return it for a credit or refund. If it is our error, call within 10 days of the invoice date; we will email a return shipping label with instructions on how to ship the item back to us. All other returns must be made within 30 days of invoice date; a 15% restocking fee will be assessed. *Note: All glass and "Special Order" sales are final.
How long will it take to process my return or exchange?
We will do our best to process your return or exchange quickly. For returns, please allow 30 days for a refund to appear on your credit card statement or to receive a check. For exchanges, items originating from and shipping to US addresses are usually delivered within two weeks form the time you ship the exchange. Due to longer delivery times, exchanges shipping outside the US usually take from 4-6 weeks.
What if my package arrives and appears to be damaged?
Slumpy's takes every precaution to insure your items arrive safely. We have one of the lowest rates of damaged packages within our industry. This is due to our focus on using the best packaging materials and continually testing and refining our packing process to make sure you get your order in great condition. However, even with all our precautions, occasionally damage does occur in shipping. If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately (FedEx, U.S. Post Office or trucking company). The carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Notify Slumpy's of the damage within 14 days and we will promptly ship replacement merchandise. Do not return the damaged merchandise before speaking with a Slumpy's customer service representative.
How are items shipped?
Slumpy's normally ships orders via FedEx or the U.S. Postal Service Priority mail. For faster delivery most items can be shipped via next day or second day air for an additional charge. For international destinations (anywhere outside the contiguous U.S.), charges will vary by destination, weight and freight carrier. A few items, such a large kilns or very large orders are delivered by trucking company.
How much do you charge for shipping?
Basic FedEx and USPS shipping/processing charges are applied to each order. Shipping charges are based on the type of delivery, destination and weight of your order. Next Day, Second Day Air and 3 day delivery options are available for most items at an additional cost. The website will calculate your shipping cost once you proceed to checkout.
What if an item is backordered?
We make every effort to maintain our inventory and mark items "out-of-stock" on our website. On occasion, however, we may have fewer items in stock than were ordered. Slumpy's will ship you what we have and adjust the amount of your purchase accordingly.You will be notified by email when your backorder is available. At that time - you will have the choice to ship the back order or cancel. It will be shipped immediately upon receipt of confirmation. You will not be charged for this backordered item until the time of shipment. Backorders are shipped with free shipping within the contiguous US.
How can I check status of my order?
Slumpy's makes every effort to inform you of the status of your order at every step of processing. You will receive an automated email notifying you when we receive your order, when we full-full and ship your order, and when we bill your credit card. If you have questions on the status of a backorder please contact Slumpys. If your order has been sent by FedEx you will receive an e-mail confirmation from Slumpy's when the order has shipped. The e-mail will include a tracking number which can be used at the FedEx website to track order status. Go to www.fedex.com and enter your tracking number. Occasionally small items (under 2 pounds) are shipped Priority Mail. At this time, the post office does not offer a process for tracking parcel mail, but your order should be received within 3-5 business days.
What if it appears I'm missing items from my order?
Check the items received against those on the packing slip, but remember that small items can get "lost" in the packing materials. Sometimes small items are taped to larger items, or placed in a bag for protection. If your order was shipped in more than one box, the box will be numbered on the label, for example, as "1 of 2" and "2 of 2." Allow an extra business day for multiple box shipments to arrive. If you have thoroughly checked the packaging of the box and can not find the item listed on the packing slip, please contact Slumpy's and the item will be shipped immediately.
What if my item is defective?
Defective merchandise will be exchanged if returned within 30 days from the date of delivery.
If necessary, how will you refund my money?
Refunds are made in the same form as the original payment for the purchase in question. If this means posting a credit to your credit card account, Slumpy's can only credit the same credit card account the was used for the original purchase.
What if the item was a gift and I don't have a receipt?
Slumpy's will accept items without a receipt. You can exchange the item or receive credit for a future Slumpy's purchase.
Who pays the shipping costs on a return?
Shipping costs will be refunded on a return if there was an error or a product defect. If this applies to your return or exchange, please include a copy of the postal receipt in/on your return package and request the credit.
Where should I ship my return?
Please ship to the address listed below and include a copy of the packing slip or invoice along with a note detailing reason for exchange/return. Slumpy's Att: Returns Dept. 710 Catawba Road Belmont, NC 28012
How can I change my shipping address when placing an order online?
If you have created an account with Slumpy's login. You can make changes to your account by clicking on the "Click here to modify account" link you'll see after logging in. You can also change or create a new address while checking out.
When will my order be delivered?
Orders are normally delivered within 3-8 business days of shipment via FedEx. Regular delivery to Alaska,Hawaii, APO/FPO addresses and US territorial possessions is via Priority Mail and takes approximately 5 to 12 days.
Do I have to be present when my order is delivered?
Slumpy's does not require a signature at the time of delivery. It is up to the discretion of the shipping company to determine if the package can be left without a signature. If the shipping company requires a signature, they will leave a notice with delivery options and instructions.
What if I accept delivery and then discover a problem or I wasn't there when it was delivered?
If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately (FedEx, U.S. Post Office or trucking company). Do not return the damaged merchandise. The carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Notify Slumpy's of the damage and we will promptly ship replacement merchandise.
Pricing and Product Information
While Slumpy's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Slumpy's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Slumpy's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. We apologize for any inconvenience this may cause you.
Credit Memos
All credit memos expire 90 days from the issue date.
Limitations of Liability
SLUMPYS DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES IS EXPRESSLY DISCLAIMED. SLUMPYS' LIABILITY IN ALL EVENTS IS LIMITED TO THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.
